Club Royale ("we", "us", or "our") operates the online booking platform at book.palaisroyaleindia.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
2. Information We Collect
Account Information: Name, email address, phone number, and password when you register.
Booking Information: Amenity preferences, dates, times, duration, and guest details.
Identity Documents: Profile photos of guests (uploaded voluntarily for check-in purposes).
Payment Information: Transaction IDs and payment status (we do not store full card numbers — payments are processed via Razorpay).
Usage Data: IP address, browser type, pages visited, and session data for security and analytics purposes.
3. How We Use Your Information
To process and manage your bookings.
To send booking confirmations, reminders, and receipts via email.
To verify the identity of guests at check-in.
To improve our services and platform.
To comply with legal obligations.
To send promotional offers and updates (you may opt out at any time).
4. Identity Documents & Photos
Guest photos are collected solely for the purpose of amenity security and check-in verification. This data is stored securely on our servers and is accessible only to authorised Club Royale staff. We do not share this information with third parties.
5. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share data with service providers (e.g., Razorpay for payments, Google for authentication) solely to facilitate our services, subject to their own privacy policies.
We may disclose information when required by law or to protect our legal rights.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your account data by contacting us.
7. Cookies & Tracking
We use session cookies to maintain your login state and remember your preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser.
8. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), and secure session management. However, no method of transmission over the Internet is 100% secure.
9. Your Rights
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Opt-Out: Unsubscribe from marketing communications at any time.
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related queries, requests, or complaints, please contact our Data Protection Officer at:
