Privacy Policy

Club Royale ("we", "us", or "our") operates the online booking platform at book.palaisroyaleindia.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

• Account Information: Name, email address, phone number, and password when you register.
• Booking Information: Amenity preferences, dates, times, duration, and guest details.
• Identity Documents: Profile photos of guests (uploaded voluntarily for check-in purposes).
• Payment Information: Transaction IDs and payment status (we do not store full card numbers — payments are processed via Razorpay).
• Usage Data: IP address, browser type, pages visited, and session data for security and analytics purposes.

• To process and manage your bookings.
• To send booking confirmations, reminders, and receipts via email.
• To verify the identity of guests at check-in.
• To improve our services and platform.
• To comply with legal obligations.
• To send promotional offers and updates (you may opt out at any time).

Guest photos are collected solely for the purpose of amenity security and check-in verification. This data is stored securely on our servers and is accessible only to authorised Club Royale staff. We do not share this information with third parties.

• We do not sell, trade, or rent your personal information to third parties.
• We may share data with service providers (e.g., Razorpay for payments, Google for authentication) solely to facilitate our services, subject to their own privacy policies.
• We may disclose information when required by law or to protect our legal rights.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your account data by contacting us.

Our iOS and Android app shows this same booking platform. If you allow it, the app uses your camera and photo library only to capture or choose the guest photos and documents you upload. If you allow notifications, we store a device token linked to your account to send booking updates and reminders through Google Firebase Cloud Messaging. The token is removed when you log out or delete your account. The app does not use your location and does not track you across other apps or websites.

You can delete your account at any time from My Profile, in the app or on the website. See how to delete your account. We then remove your login, contact details, guest details and uploaded documents. Booking and payment records are kept without your personal details for legal and accounting purposes.

We use session cookies to maintain your login state and remember your preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser.

We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), and secure session management. However, no method of transmission over the Internet is 100% secure.

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related queries, requests, or complaints, please contact our Data Protection Officer at:

info@palaisroyaleindia.in
Club Royale, Mumbai, Maharashtra, India.